Contact StudyDen

• Something in a lesson looks wrong. Send the lesson name. These get fixed the same day and the fix reaches every family at once, so one email from you repairs it for everybody.
• A bug. What you were doing and what happened is enough. A screenshot helps and is never required. You do not need to work out why it broke.
• Billing, cancelling or a refund. Cancelling takes one tap in the Family room and needs no email at all, but you can always ask instead and it will be done for you.
• Whether StudyDen suits your family. Ask before you subscribe rather than after. A straight answer costs nothing, and that includes a straight no when another route fits you better.
• Something a council has asked you for. If an authority has written to you and you are not sure what the reports need to show, send the wording and we will point you at the right part of the record.

StudyDen is built and run by Haseeb, a parent in the UK. It is not a venture-backed company with a support department. That is the reason the replies are quick and also the reason there is no phone line.

The lessons come from Oak National Academy, the government-funded curriculum body, and are credited on every slide. The planning, the pacing, the marking and the record are ours. If you want the long version of that split, read is Oak National Academy free.

Data is held in the UK in line with UK GDPR, and no child's work is used to train AI models. Every table we keep, and what is in it, is listed on the privacy page.

1. Cancel a subscription. Family room, one tap, any time. Access runs to the end of the period you have paid for.
2. Get the tour back. The question mark at the top of any room replays the tips for that room, and Help runs the whole tour again.
3. Find out how deregistering works. The full England walkthrough, including a letter you can copy, is free and needs no account: deregistering from school.